Privacy Policy

Information We Collect

We collect information in several ways when you interact with our website:

Personal Data

When you voluntarily provide information while using our site, we may collect the following types of personal data:

• Contact Information: Name, email address, mailing address, phone number
• Account Information: Username and password if you create an account
• Communication Preferences: Your preferences for receiving communications from us
• Payment Information: Credit card details, billing address (processed through secure third-party payment processors)
• Demographic Information: Age, gender, location (when voluntarily provided)

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and usage patterns, including:

• Device Information: Type of device, operating system, browser type and version
• Log Data: IP address, access times, pages viewed, referring website addresses
• Location Data: General geographic location based on IP address
• Usage Data: How you interact with our site, including links clicked and time spent on pages

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website's features
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you about our services, updates, and other information
• Process transactions and send related information including confirmations and invoices
• Find and prevent fraud
• Respond to your comments, questions, and requests
• Send you technical notices, updates, security alerts, and support messages
• Comply with legal obligations

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have given us permission to process your personal data
• Contract: Where processing is necessary to fulfill our contractual obligations to you
• Legitimate Interests: Where processing is in our legitimate interests and not overridden by your rights
• Legal Obligation: Where we need to comply with a legal or regulatory obligation

Information Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information where required by law or if we believe that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or investigate potential violations of our policies.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of Cookies We Use

• Essential Cookies: Necessary for the basic functionality of the website
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our website
• Functionality Cookies: Enable us to personalize content and remember your preferences
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow

Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Third-Party Analytics

We use third-party analytics services such as Google Analytics to help analyze how users use our site. These tools use cookies to collect standard internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to these analytics providers. This information is used to evaluate visitors' use of the website and to compile statistical reports on website activity.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We regularly review our security procedures to consider appropriate new technology and methods. However, we cannot guarantee that these measures will prevent every unauthorized attempt to access, use, or disclose personal information.

International Data Transfers

Our operations are primarily based in the United Kingdom. If you are accessing our website from outside the UK, please be aware that your information may be transferred to, stored, and processed in the UK and other countries where our servers and service providers are located.

By using our services, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than those in your country. When we transfer personal data outside of the EU/UK, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

For EU/UK Residents (GDPR Rights)

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

For California Residents (CCPA Rights)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request deletion of your personal information.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

Exercising Your Rights

To exercise your rights, please contact us using the contact details provided at the end of this Privacy Policy. We may need to verify your identity before responding to your request.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we discover that a child under 16 has provided us with personal information, we will delete such information from our servers.

Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Address: 13 Lloyd Port, Port Danielleview, HU8 8SH, United Kingdom
• Phone: +44 400 266 5927
• Email: privacy@energyliteracy.org